rosehipholistichealth.com.au is a New Zealand website operating from and subject to the laws of New Zealand. It contains products and therapeutic claims which have not been evaluated or endorsed by the Australian Government. The transaction will appear on your account in AUD(or any other currencies you have set) at the exchange rate between AUD and NZD as at the time of the transaction being processed by your credit card provider and at the rate your credit card provider applies at that time. We are not responsible for any variations in currency conversion due to your credit card provider using a different rate.

Cancellation, Refunds & Returns

Cancellation:

An order can not be cancelled once it's dispatched. Order cancellation request made after dispatch will incur a 20% handling fee.

Returns and Exhanges:

Your complete satisfaction is our ultimate goal.
We will gladly refund or exchange purchased items under the following conditions:

- Australia and New Zealand all goods must be returned within 14 days of receipt.
- Rest of the world all goods must be returned within 30 days of receipt.
- We will refund faulty or damaged goods. We will not refund for damage caused by the customer.
- Used cosmetics, sexual products, food, and clothing are non returnable and non-refundable.
- Postage and delivery costs are non-refundable for all exchanges except for damaged goods.
- All goods to be exchanged must be returned as new (i.e. new, unopened, unused, and in resalable condition).

We'll also provide free return shipping if your return is the result of our error such as damaged, defective, or incorrect items. In other cases, a return postage fee will apply and a 10% re-stocking fee will be applied on all returns.

Once your return has been received, a credit or refund will be issued within 30 days and an e-mail confirmation will be sent. Refunds will be issued in the original form of payment.

Non Returnable and Refundable Products:

- All products listed as clearance items (with a short product expiry).
- A product with a clear statement displayed on its page as non refundable for your health and safety protection.
- Lost products caused by improper delivery due to incorrect addresses and postcodes provided by the the customer. Our address labels are automatic and any error in the input of delivery address is the customer's responsibility.
- Prohibited items that are detained or confiscated at your own customs. Please check your country's customs and duty laws before purchasing.

Stock Unavailable:

In the case you place an order for product that subsequently becomes unavailable or there is a delay in delivery, we will contact you via email and phone within 24-48 hours to advise you of the situation and the options available to you. You may wait until the product is available or replace the product with a substitute product (the order total will be confirmed and adjusted), unless otherwise instructed.

In other case where you would like to purchase a clearly stated the out of stock situation product, you may email us and we will contact you immediately once it becomes available again.